01 - 10 - 2020

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GENERAL TERMS AND CONDITIONS

 

Article 1 Application of the general terms and conditions.

Use of the www.vacation-organizer.com site is reserved for users having previously read and accepted entirely, without reservation these general terms.

This also applies to specific additional conditions which can be communicated during the reservation.
The user declares and accordingly acknowledges having read these terms and conditions. 
Use of this website is acceptance of the General Terms in their latest version.
Full acceptance of these terms is materialized by an electronic signature of the user, by checking the corresponding field on the form. This agreement has the same value as a written signature between the parties.

Unless otherwise agreed between the Client and the Service provider in writing, these terms and conditions are applicable to all orders.

Article 2. Service delivery - intermediation

On Vacation-Organizer.com (hereafter referred to as ‘the Site’) travel broker services are provided for organizing tailor-made trips. 
The travel broker who offers these services is hereafter referred to as ‘the Service Provider’. The user of the Site who seeks the services of the Service Provider is hereafter referred to as ‘the Client’.

The Site is only informative. The service provider is in no case seller of the services provided on the Site. Through the Site the service provider seeks a tailor-made trip for the client, and it informs and advises on all matters relating to travel.
The service provider is only intermediate between its site users and travel suppliers around the world such as airlines, hotels, insurance companies and other and cannot be confused with the last one.

The service provider is not a travel agency or a tour operator; his advisers are there to make the client save time and money. He finds the tailor-made trip for the client and puts him in direct contact with the travel supplier.
The service provider takes care of the agreement between the client and the selected travel supplier. The service provider is no party in the final agreement.

By accepting these terms and conditions, the client agrees that the responsibility of the provider stops after having provided the serviced of intermediation. Where the contract of the client is with the supplier of the service concerned, the service provider cannot accept any liability in relation to those services, which rest solely with the supplier concerned. Therefore any cancellation from the service supplier or the client cannot lead to any cancellation of the mediation costs of the service provider.

Article 3. Quotation and Order

By using our services on Vacation-Organizer.com, you agree to these terms and conditions and you agree that the liability of the service provider is limited to the activity of intermediate for all tourist services.

As such, when the client orders a service on this site and the tailor-made trip is available, the contract will be concluded directly between the client and the travel supplier(s).
To enable the service provider to carry out the quotation of the travel project, the Client asks for a personalized quotation by filling out the form on the Site (free quote).
The Client agrees to complete the form in the clearest and most comprehensive way.
The Client agrees to provide any accurate information, primarily concerning his identity, address and banking information. The provider reserves the right to cancel any order if elements appear to be inaccurate or falsified and/or pursue any person at the origin of these misdeeds before all competent courts to safeguard its interests.

Your quote request will be examined carefully and a personalized quotation will be send as soon as possible. If important elements are missing to prepare this quote, the client will be immediately notified. The waiting period will depend on the elements received and/or missing.

Depending on the services a time limit will be specified in the quotation. Without an answer before this date, the quotation is not valid anymore and will be revised if necessary. 
It is stipulated clearly here that this quote will not include any contact information referring to the travel suppliers consulted.

Upon acceptance of the quote and payment of the commission as indicated in article 4, the client will receive the complete list of travel suppliers, stating the time to validate the order, and he can finalize his reservations with the travel suppliers.

Any quote request is without commitment, the quotation is only confirmed after validation on the site and when payment of the commission has been validated.

The provider reserves the right to refuse quote requests or to require certain conditions. If a quote request is denied, the applicant will be informed within 2 working days after reception of the quote form.

All services will by handled on the site, by e-mail or by telephone.

All specific offers and promotions on Vacation-Organizer .com are examples and the service provider cannot accept any liability in relation to these. All information on the Site is provided in good faith, if received from others. They may contain inaccuracies, omissions, gaps or outdated information.

The provider reserves the right to change information on Vacation-Organizer.com at any time.

The service provider seeks to propose illustrative photos or descriptions of the services referenced on Vacation-Organizer.com. The only purpose of these photos and descriptions is to illustrate the chosen destination and only have an indicative value.

Article 4. Prices and terms of payment

Unless otherwise mentioned on Vacation-Organizer.com, prices are exclusively in € (euros) and include all taxes.
A full or partial payment of the commission to the service provider is required at time of booking.

Full acceptance of the service conditions for the organization of the trip as stipulated in the quotation is materialized by the validation of the payment of the commission and of the communication of the personal and/or banking information. Without the validation of the payment of the commission, the order can not be finalized

After having placed your order and paid the commission, you will receive directly your travel confirmation with the procedure of the next steps.
Once all your reservations confirmed, you’ll receive the final invoice

Any significant change in your specifications during the preparation of your trip may result in additional administrative costs and will be charged to you.

Unless otherwise mentioned, payments are carried out on the Site through Paypal secure payment system.
All personal information that you can give on Vacation - Organizer .com are strictly confidential. When you adjust your purchases by credit card, your data is encrypted through Paypal the transaction, guaranteeing total safety. For more information you can go to https://www.paypal-france.fr/bienvenue/ . For the online payment no additional costs are to be paid. If for any reason whatsoever, the payment of the commission has not been received, the service provider is entitled to stop the agreement.

To avoid any bank fraud, the service provider is entitled to ask the client communication of all documents necessary to establish his identity. If the Client refuses, the order procedure will stop immediately.
The prices mentioned in the quotation are definitely validated once the Travel supplier has received the total payment of the service provided.

Article 5. Specific conditions of the travel suppliers

Specific conditions of the travel suppliers (including the conditions of carriage of airlines) apply, at the same time, to these terms. 
Specific conditions of travel suppliers may include terms regarding the terms of payment, responsibility, cancellations or changes to bookings, or other restrictive conditions.

We remind you some important conditions to respect and some helpful tips:

No withdrawal 
The service provider reminds you that according to article l. 121-20-4-2 ° of the Code of consumption, the right of withdrawal does not apply to tourist services. Thus to order services (accommodation, transport, catering, recreation) made with the help of the Service provider, you will enjoy no right of withdrawal.

In addition, when you make any change in your reservations, it is your responsibility to ensure that this change has no impact on any other product or service you have purchased.

Inform yourself prior to departure
We advise you to always ask for information to the travel suppliers prior to departure, to ensure you that in the meantime no changes of schedules or availability have occurred.

Flights
Inform prior to departure if your flight is still confirmed.
Always confirm your return flight, many airlines ask you to reconfirm your return 72 hours before departure.
The regular companies or charters are not always able to respect the programmed schedules; they can be modified without notice. Delays are possible, if an airline was forced to change its flight scheme. 
Charter flights schedules are sometimes only known a few days before departure.
In addition, there can be departures or arrivals at night or very early morning. The number of days of a tourism package is always calculated in relation to the number of nights (and not days). Thus, the first or the last day may be shortened by a late arrival or early departure.

We draw your attention to the fact that according to the airline on which you travel the cost of transfers between the airports and/or terminals will be at your expense. Some airlines may charge you additional fees for transit without a visa.

Airlines can deny boarding to pregnant women when they consider there is a risk of preterm birth during transport because of the term of the pregnancy;
Airlines do not attribute seats to children less than 2 years old and refuse boarding to children less than 15 years unaccompanied.

Identification of the carrier
The client is informed about the identity of the airline or the carrier that executes the purchased flight. Ask about the identity of the actual airline that will ensure the flight (s).
According article 9 of the European regulation of December 14, 2005, a black list of airlines banned from operating in the European Community can be found on the website of the Directorate General of Civil Aviation.
A European Community regulation confers rights to passengers in the event of overbooking, cancellation or delay. You can view these rights on the site of the civil aviation.
It is your responsibility to respect all current terms of airlines and other travel suppliers.

Identification of the traveller 
The name of each passenger that you communicate to the travel suppliers must exactly match the name mentioned in the Passport. If the name is not correct this can lead to a refusal of a travel supplier.

Electronic ticket
Out of respect for the environment, air tickets are nowadays mostly electronic tickets.
Following your order, you will receive an email with electronic ticket and your booking number.

To use your electronic ticket and get your boarding pass, you must present yourself at the check-in counter at the airport, with the confirmation of your reservation (e-mails, etc.), your valid ID card (passport, identity card). They can also ask the credit card with which you made the payment of your tickets.
You must, therefore, respect the deadlines for presentation at the airport.

Any European citizen must take notice of all administrative and health formalities required for his trip (passport, visa, vaccination…) and whether these may change between the date of the order and the departure. The client must inform himself to competent authorities to know specific formalities, especially concerning minors (mandatory individual passport for children over 15 years, mandatory authorization to leave the territory for any minor not accompanied by his parents or other legal person).

No refund may only intervene if the client does not present the required identity and health documents for the trip to the airport authorities the day of departure.

All these information are also available by Vacation - Organizer .com, on simple request.

Modification/ cancellation
The service provider is acting only as an intermediary between the Client and the travel suppliers. 
The service provider can take care of the formalities concerning any request for modification or cancellation, or you can you send your request directly to the concerned travel suppliers. Any changes or cancellations of services already reserved and confirmed will be invoiced by the service provider up to 50 € administrative costs per service. These fees are in addition to change/cancellation fees charged by the travel supplier. Some changes are treated as a cancellation followed by a new order thus resulting in cancellation costs.

Article 6. Claims

Any failure in the course of the trip must be, whenever possible, transmitted to the guides and local representatives. If the problem can not be solved during the trip, any claim must be reported to your tour operator or travel agency.

If you have subscribed to insurance, any accident covered by the insurance must be reported to the company by recommended letter with all justification within 2 days after the date of the return.

Any claim may also be reported on Vacation - Organizer .com and we shall at our discretion, offer advice, guidance and assistance. Contact the service provider by email for any claim:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Article 7. Responsibility

The service provider cannot be held responsible for damage, of any nature whatsoever, that result from the use of this site or the information obtained through this site.

Except contrary mandatory legal provisions, the service provider cannot accept any liability for any personal injury, death, loss or damage you may suffer from any service booked through a travel supplier.
The service provider is only an intermediary and only the travel suppliers are responsible for the proper execution of the reservation and organization of the trip. The service provider can in no case be held responsible for problems occurring before, during and after your trip.
It’s the entire responsibility of the Client to contract any appropriate insurance for his trip.
The guarantees and conditions of travel and insurance are those defined by the travel suppliers.

Article 8. Force Majeure

The service provider is not responsible for failure of contractual performance, if this failure results from a case of force majeure.

Article 9. Confidentiality and data protection

The service provider will only collect the personal information necessary for the processing of your order, such as your name, first name, address, email and telephone number.

The service provider takes full responsibility for ensuring that proper security measures are in place to protect your information. However, we must pass the information on to the relevant suppliers of your arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to public authorities such as cruise lines for customs/ immigration purposes if required by them, or as required by law. We will not pass any information on to any person unconnected with your travel arrangements. In making a booking, the Client consent to this information being passed on to the relevant persons. He has a right of access, modification and cancellation of his data. At any time the Client can edit or delete his personal data on the website by linking to "My profile". He can also contact us by e-mail  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Article 10. Use of the site

The User of this Site declares to be informed of existence of the conduct rules applicable to navigation on the internet.

These rules are codified under the name "NETIQUETTE" and are accessible at the following address: http://www.sri.ucl.ac.be/SRI/rfc1855.fr.html
The service provider puts information at your disposal on Vacation - Organizer .com to guide your travel research. The Site is only accessible when available.
The service provider is in no case responsible if, due to technical or regulatory constraints or for other reasons, you cannot access the Site. The service provider does not warrant that the Site is free of computer viruses or other defects independent of his will.
In addition, the service provider cannot be held responsible for errors or omissions on the site or documents referenced by the site. All information on the site can be changed at any time.

Links to other Web Sites:
This site may contain links to other web sites owned and operated by third parties. The service provider does not guarantee the legality, accuracy, completeness and quality of the information contained therein. However, the service provider agrees to delete any link to these third-party sites as soon as he will be aware of their unlawful, inaccurate or inadequate character.

Article 11. Obligations of the User

If you order on Vacation-Organizer.com, you will be bound by the following obligations: 
-You must be at least 18 years old and be able to legally contract.
-You assume the responsibility for any transaction made under your name or your account.
-You guarantee that all information you provide about yourself or any member of your household is true and correct.

Any speculative, false or fraudulent reservation is prohibited.
The transmission of threatening, defamatory, pornographic, political or racist data or, more generally, of all illegal data, is expressly prohibited.

You may not modify copy, transmit, distribute, sell, show, and give license or reproduce, in any way, the Site or any of its contents. Only a copy of the information contained in the Site for personal and private use is authorized.

Article 12. Use of the Blog

The site allows users to access a Blog and the Client agrees to use this Blog only to send appropriate and related messages and documents. This space allows you only to make your contribution referring to your travel experiences and the use of this site. The data contained therein may not be collected or used in other purposes.

It is prohibited for the user of the Blog to, and without limitation, : defame, abuse, harass, threaten, or violate the rights of third parties (such as the right to respect for private life).
Publish, post, distribute, or conceal any document or information, defamatory, infringing, obscene, vulgar, or illegal.
Publish links to download files containing viruses, infected files, or any other software or programs that may cause damage when using a computer.
Promote or offer for sale the products or services, or organize surveys, contests, or chain letters.

You acknowledge that the Blog is public and no private messages are accepted.
You acknowledge that the comments, views and other communications from other user’s messages are neither controlled nor approved by the service provider or its subsidiaries prior to publication.
The provider however reserves itself the right to remove without notice any content received from users, and this Blog messages for any reason whatsoever.
The provider reserves the right to deny access for any reason to any user to all or part of the Site without notice.
You have a right of access, modification, rectification and cancellation of your data. You can, at any time, request that your contributions to this area of discussion be removed by contacting us by e-mail via  This email address is being protected from spambots. You need JavaScript enabled to view it.

Article 13. Newsletter

You can choose to subscribe to the newsletter of Vacation - Organizer .com. It will be sent to your e-mail address and will contain news, information and offers. You can unsubscribe to the newsletter by contacting us via our contact form or by using the link provided in each newsletter.

Article 14. Intellectual Property

All content of the Site and all intellectual property rights are the property of the service provider, its affiliates or its partners. The Vacation - Organizer .com name and all other brands, logos, representations of Vacation-Organizer.com posted on the Site are registered trademarks of the service provider or its affiliates.

Any implementation of hyperlinks to the Site must receive a prior and written agreement of the service provider.
Any non authorized use of whole or part of the content of the Site and its intellectual property rights may be subject to prosecution.

Article 15. Changes of the General Terms

The provider reserves the right to modify or update these terms and conditions, at any time, without notice. A new version will be in force as soon as these terms and conditions are posted on the Site. Continuation of the use of the Site after a modification of the General Terms is acceptance on your part of this amendment. The version of the General Terms applicable at the time of your order on the site, is the one in force.

Article 16. Applicable law

These terms and conditions are governed by Dutch law.
It is expressly agreed that data saved electronically in the computer of the service provider have probative value on past orders and in the event where they would be produced by the service provider in any litigation or other proceedings, they will be considered admissible, valid and enforceable between the parties and in the same way, under the same conditions and with the same strength as any document which would be established received or retained in writing, except manifest error of the service provider.

Article 17. Legal information

Owner of the site: Travel & Services BV
Head office: the Netherlands
Chamber of Commerce Amsterdam: 53248155 
International VAT N° : NL 8508.08.972.B01

Contact:
Send your messages through the contact form on the site or to the following address:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Article 18. Grant of jurisdiction

For all disputes that may arise between the Client and the service provider following from the present general conditions, the parties agree that Dutch courts will be exclusively competent to govern them.
Therefore, jurisdiction is made in an irrevocable way to the competent courts.

VOC-Rouge  jaune petit

 


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